Air Carrier Access Act
The Air Carrier Access
Act prohibits discrimination in air transportation by domestic and
foreign air
carriers against qualified individuals with physical or mental impairments. It
applies only to air carriers that provide regularly scheduled services for hire
to the public.
The Law
- Air Carrier Access Act
49 U.S.C. ยง 41705 - Text of statute forbidding discrimination on the basis of disability.
The Air Carrier Access Act prohibits discrimination in air transportation by domestic and foreign air carriers against qualified individuals with physical or mental impairments. It applies only to air carriers that provide regularly scheduled services for hire
to the public. Requirements address a wide range of issues including boarding assistance and certain accessibility features in
newly built aircraft and new or altered airport facilities.
- Air Carrier Access Act
42 C.F.R. Part 382 - Department of Transportation Regulations implementing the disability non-discrimination provisions of the ACAA.
Nondiscrimination On The Basis Of Disability In Air Travel -
Checklists
Guides/Frequently Asked Questions
Who to Contact for Further Information
- Aviation Consumer Protection Home Page
The functions of the ACP are as follows: Receives informal complaints from members of the public regarding aviation consumer issues; Verifies compliance with DOT's aviation consumer protection requirements; Provides guidance to the industry and members of the public on consumer protection matters; and Makes available to the public information on pertinent consumer matters
- Federal Aviation Administration
Information for Passengers with Disabilities
- U.S. Department of Transportation
Accessibility - Equal Access to Transportation pages
- Transportation Security Administration
Information for Persons with Disabilities & Medical Conditions. Department of Homeland Security
Complaints / Mediation
- Aviation Consumer Protection Division
Implementes the Air Carrier Access Act for airline passengers with disabilities by: receives informal complaints from members of the public regarding aviation consumer issues; verifies compliance with DOT's aviation consumer protection requirements; provides guidance to the industry and members of the public on consumer protection matters; makes available to the public information on pertinent consumer matters
- How to file a complaint
The Aviation Consumer Protection Division (ACPD) operates a complaint handling system for consumers who experience air travel service problems.