Air Carrier Access Act The Air Carrier Access Act prohibits discrimination in air transportation by domestic and foreign air carriers against qualified individuals with physical or mental impairments. It applies only to air carriers that provide regularly scheduled services for hire to the public. | The Law | Checklists | Guides / FAQs / Q&As | For Further Information | Complaints / Mediation | The Law Air Carrier Access Act 49 U.S.C. § 41705 - Text of statute forbidding discrimination on the basis of disability. The Air Carrier Access Act prohibits discrimination in air transportation by domestic and foreign air carriers against qualified individuals with physical or mental impairments. It applies only to air carriers that provide regularly scheduled services for hire to the public. Requirements address a wide range of issues including boarding assistance and certain accessibility features in newly built aircraft and new or altered airport facilities. Air Carrier Access Act 42 C.F.R. Part 382 - Department of Transportation Regulations implementing the disability non-discrimination provisions of the ACAA. Nondiscrimination On The Basis Of Disability In Air Travel - Industry Letters Guidance Regarding Aviation Rules and Statute From the Office of Aviation Enforcement and Proceedings Guidelines for Aircraft Boarding Chairs A Technical Paper on the Design of Chairs Used Primarily for Enplaning and Deplaning Physically Handicapped Passengers, from the National Transportation Library Checklists Aircraft Stowage Procedures For Powered Wheelchairs Guides/Frequently Asked Questions Passengers with Disabilities Travel Tips & Publications New Horizons: Information for the Air Traveler with a Disability Who to Contact for Further Information Aviation Consumer Protection Home Page The functions of the ACP are as follows: Receives informal complaints from members of the public regarding aviation consumer issues; Verifies compliance with DOT's aviation consumer protection requirements; Provides guidance to the industry and members of the public on consumer protection matters; and Makes available to the public information on pertinent consumer matters Federal Aviation Administration Information for Passengers with Disabilities U.S. Department of Transportation Accessibility - Equal Access to Transportation pages Transportation Security Administration Information for Persons with Disabilities & Medical Conditions. Department of Homeland Security Complaints / Mediation Aviation Consumer Protection Division Implementes the Air Carrier Access Act for airline passengers with disabilities by: receives informal complaints from members of the public regarding aviation consumer issues; verifies compliance with DOT's aviation consumer protection requirements; provides guidance to the industry and members of the public on consumer protection matters; makes available to the public information on pertinent consumer matters How to file a complaint The Aviation Consumer Protection Division (ACPD) operates a complaint handling system for consumers who experience air travel service problems.

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